Web Chat Solution from Intelecom
Intelecom offers comprehensive Web Chat capabilities allowing agents to respond to multiple Chat enquiries all managed within one interface. All enquiries are queued and routed to the appropriate skilled agents and can be switched on and off automatically depending on agent availability.
Highly flexible and scalable, Intelecom delivers a cloud-based contact centre solution that is cost-effective and eliminates the need to purchase a separate Chat solution because it is 100% integrated with Intelecom’s Voice application. This puts managers in complete control of their contact centre environment.
Just like telephone calls, Chat conversations can be easily transferred to other agents and queues. Agents can even consult with other agents via private Chat messages which are hidden from the customer, helping agents obtain the exact information they need quickly and efficiently.