A Few People We Work With...
“These are exciting times for us as the introduction of our new Web Chat service expands our ability to communicate with residents. Our online portal with Web Chat puts greater control in the hands of residents and because Intelecom allows our customer service representatives to deal with more than one enquiry at the same time, residents benefit from a real-time response and speedier contact resolution.”
"The collaboration with Intelecom showcases the best of both worlds where technology, innovation and creativity complement each other in an excellent manner. The campaign would not have been as successful without Intelecom and their solution which suited our needs perfectly."
“Intelecom Connect is an important business tool, giving us instant and total visibility of agent and customer activity. At a glance, we know what is happening across our helpdesk operations at the click of a mouse or when we are out and about on our personal mobile devices.”
“Intelecom has become an integral part of our business planning process. We now have a shared service that delivers consistently high levels of service to our staff, customers and industry stakeholders.”
“The Intelecom solution has tried and tested technology which gave us huge confidence from the outset. We didn’t even need to invest in new handsets keeping our capital costs to a minimum. After just a few minutes of training, we could plug in and see the immediate benefits.”
“The advanced functionality of the Intelecom solution creates a high-performance contact centre environment that helps us manage service level agreements (SLAs) and prioritise call routing to guarantee our growing number of consumers, independent regulators and participating companies a fast response and quality service.”
Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK based client
“Today, Intelecom's skills based routing means that at all times calls are automatically routed to the agent with the most appropriate knowledge and experience.”
"Newer members of the team can quickly become effective. Even if they have not worked in an office environment before, our new recruits are soon up to speed with minimal training as the Intelecom solution looks similar to many browser based applications used on home computers. Likewise the system fits well with the other knowledge based sources and databases to speed up performance throughout the day.”
“We had absolute confidence that Intelecom's contact centre solution could deliver our users a secure and stable service from day one, with the flexibility and scalability we needed to grow as a modern university well into the future. After a few sessions of training, we were able to plug in and see immediate benefits.”
“With the reports and call statistics from Intelecom's contact centre solution we have a much better insight into our business. We can see the total picture and allocate resources efficiently. We can also monitor calls and identify where we have gaps in staffing that might have an effect on service. It means we can constantly improve and respond to customers to provide the best service.”