Webinar: Demystifying web chat and how to make it work for your organisation

Oct 20

 

Web chat has been a much discussed channel over the last few years. In fact Intelecoms’ recent survey suggests that over 70% of organisations will be offering web chat as a service channel within the next 18 months! With this increased interests comes concerns around the practicalities of delivering customer experiences through real-time, text based interactions, such as web chat.

During this webinar Intelecom and Difference will discuss:

  • Why you should consider offering web chat
  • Common blockers and concerns around web chat as a cx channel and how to address them
  • Real examples of customer success stories and best practices

The session will conclude with a live Q&A session

Watch Webinar

Speakers

Gio de Placido

Consultant

Intelecom

Gio has 30 years’ experience working with Contact Centres from both a vendor and consultancy perspective, helping customers implement technology solutions to improve the performance of their customer contact operations and enhancing the customer journey across multiple channels.

Cheryl Philipson

Consultant

Difference Corporation

Cheryl has 11 years experience in delivering customer service excellence through a range of roles encompassing financial services, hospitality, retail and technology. She has consulted on Customer experience projects with a range of organisations including Spark Energy, Shades and many others.

Steve Hurst

Editorial Director

Engage Business Media

Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business