Integration

Intelecom integration opportunities are endless

Intelecom Contact Centre Solution can work with, report to, or integrate with any third party environment. This is made possible through a range of out-of-the-box integrated solutions that sit inside the Intelecom platform, as well as highly bespoke integrations.

Whatever the integration requirement, Intelecom’s skilled solution architects will work with you to create exactly what is right for your contact centre. Over 70% of Intelecom personnel work in technical roles. Innovation is therefore part of our culture.

Here are just some of the applications Intelecom can integrate with, providing the ability to build a complete and feature rich multi-channel cloud contact centre:

  • As an application specialist, Intelecom can ease the path to smooth integration by effortlessly linking together CRM systems to boost efficiencies and productivity.
  • Intelecom’s contact centre solution can integrate seamlessly with industry leading speech recognition applications, allowing you to reduce customer effort, and costs.
  • Intelecom supports integration to presence information taken from major UC/PBX suppliers both for the purpose of detecting agent availability or to search in Intelecom for presence indicators for colleagues outside the contact centre.
  • We provide a range of customised integration options enabling systems to dip into the knowledge and functions of Intelecom using  Application Programme Interfaces (API’s).