Additional Modules

Improve your contact centre’s performance with Intelecom’s additional modules

In addition to delivering a complete contact centre solution, Intelecom also offers a range of additional modules, all designed to enhance the customer experience you deliver.

Intelecom delivers the following additional modules:

  • Intelecom’ ticketing solution gives you the platform you need to successfully manage all your enquiries, cases and customer contacts.
  • Turn every agent into a seasoned expert with a comprehensive knowledgebase solution that fully leverages the knowlesge within your contact centre, often within your CRM tool.
  • Intelecom’s cloud-based, multi-channel workforce management solution (WFM) powered by Verint is designed to help organisations gain enterprise-wide visibility of the work they perform, the activities of people and the processes involved.
  • Intelecom Speech Analytics allows organisations to collect valuable feedback from thousands, even millions of customer calls which can be used to support faster, improved decision-making and take corrective action when necessary.
  • Intelecom has invested in achieving PCI DSS compliance. By working with Intelecom, contact centres will benefit when it comes to security and PCI audits.