Highly flexible, custom made contact centre solutions
Connect integrates easily into applications, streamlines operations and delivers a superior customer experience.
The enormous flexibility of Connect APIs and web services allows seamless integration with any third-party software.
With an integrated contact centre solution, agents are better informed – giving them the tools to respond to many different types of enquiry. The result is reduced handling times, higher levels of customer satisfaction and improved operational efficiency.
Extending the reach of Connect
Connect can work with, report to, or even work within any third party environment. We offer this through a range of out of-the-box integrated solutions that sit inside Connect, as well as highly bespoke integrations.
If you have an integration requirement, our skilled solutions architects will work with you to create exactly what you want. Over 70% of Intelecom personnel work in technical roles. Innovation is part of our culture.