Ticket has 55 offices in Sweden, 24 offices in Norway and a reluctance to spend money running its own call centre, which would certainly have been a costly solution. A virtual call centre ensures that the customer receives a swift response and a reliable service. If a customer were to ring the Bergen office and all the consultants were engaged, they will be transferred to another branch – in a matter of seconds.

- It is absolutely vital for us to have a high level of availability, says Håkan Andersson, Sales Director for the company’s private travel department.

- Intelecom’s solution has allowed us to optimize our resources and this has helped to keep costs down.

Ticket has been an Intelecom costumer since 2002 and it had previously considered many other suppliers. Intelecom were chosen because of the high quality of the service they provided.

- Compared to their competitors, Intelecom is a relatively small organization. It is very easy to get in touch with them and we always receive immediate assistance. In other words, we get the help we need right away, says Andersson.