A single common phone number for your company's various departments and locations gives the market a phone portal into your business. It is much easier to market one phone number than many different ones, and your customers only need to remember a single number. You can choose a 5 digit number (0xxxx), an 8 digit number, or you can keep your existing local phone number.

Calls to the PORTAL number are routed on to your call centre/customer service agents, or IVR solution based on:

• time/day/date of the call
• location called from (caller's phone number or mobile location)
• menu selection(s)
• postcode (keyed in via a menu)
• capacity/queue/available agents at the different locations
• Since PORTAL solutions are operated on Intelecom's own platform on the phone network, we have excellent capacity and very high uptime. It is also possible to reroute traffic between your company's different locations if, for example, you are experiencing line/equipment faults in one location.

Behind a PORTAL solution, a business may have:

• The Consorte PULSE contact centre solution or a solution implemented in your (IP) switchboard.
• Internal and external call centres, home offices, mobile phones, IP phones, etc.
• An IVR solution implemented on Intelecom's platform (Consorte RESPONSE) or on other equipment.

If your business uses a different contact centre solution to Consorte PULSE, the call can still be put into the queue on Intelecom's platform on the telephone network, so you do not need huge local line capacity and queue space in the local contact centre solution.

A PORTAL solution gives you access to statistics in Consorte SONAR, providing a complete overview of the number of callers, the response rate, waiting times etc. per time period.